Best AI Chatbots You Can Use in 2023
As artificial intelligence (AI) continues to revolutionize the way we interact with technology, chatbots have become an increasingly popular way for businesses to improve customer service and engage with their audience. Chatbots are AI-powered tools that can converse with users in a natural language, providing information, support, and even entertainment. With so many chatbots available in the market, it can be challenging to choose the right one for your business. In this article, we'll take a closer look at 20 of the best AI chatbots for 2023, each with its unique strengths and features.
Dialogflow is a popular chatbot platform owned by Google. It offers natural language processing and machine learning capabilities, making it easy to create chatbots that can understand and respond to users' queries. Dialogflow supports a variety of channels, including messaging platforms like Facebook Messenger and WhatsApp, as well as voice assistants like Google Assistant and Amazon Alexa.
Dialogflow's greatest strengths are its powerful analytics tools, which provide detailed insights into users' interactions with your chatbot. Additionally, Dialogflow offers integration with Google Cloud Services, making it easy to scale your chatbot as your business grows.
Botsify chatbot platform allows you to create custom chatbots for a variety of channels, including messaging platforms like Facebook Messenger and WhatsApp, as well as custom websites and mobile apps. Botsify's greatest strengths are its user-friendly interface and powerful analytics tools, allowing you to track users' interactions with your chatbot and improve its performance over time.
Botsify offers a wide range of customization options, including the ability to create custom workflows and integrations with other business applications. Botsify also supports multiple languages, making it an excellent choice for businesses looking to reach a global audience.
ManyChat is a chatbot platform designed for businesses looking to improve customer engagement on Facebook Messenger. It offers a variety of templates and customization options, making it easy to create custom chatbots without any coding experience. ManyChat's greatest strengths are its affordability and ease of use, making it an excellent choice for small businesses looking to improve customer engagement on social media.
Additionally, ManyChat offers powerful analytics tools, allowing you to track users' interactions with your chatbot and improve its performance over time. ManyChat also supports a wide range of integrations with other business applications, such as email marketing tools and e-commerce platforms.
MobileMonkey is a chatbot platform designed for businesses looking to improve customer engagement on Facebook Messenger and other messaging platforms. It offers a variety of templates and customization options, making it easy to create custom chatbots without any coding experience. MobileMonkey's greatest strengths are its user-friendly interface and powerful analytics tools, allowing you to track users' interactions with your chatbot and improve its performance over time.
MobileMonkey provides a wide range of integrations with other business applications, such as email marketing tools and e-commerce platforms. MobileMonkey also supports a variety of languages, making it an excellent choice for businesses looking to reach a global audience.
Chatfuel is an easy-to-use platform for building chatbots without coding, specifically designed for Facebook. The platform was established in 2015 and offers various editing tools for users to customize their chatbots as desired. It allows businesses to set up conversational rules in the dashboard, making it simple to manage their chatbots.
The chatbot uses natural language processing (NLP) to recognize phrases and provide users with predefined answers. With Chatfuel, businesses can build chatbots that serve as customer service advisors, event assistants, or personal avatars, among others. Additionally, when users interact with the chatbot, their information is automatically added to the database, allowing businesses to reach out to them in the future. Chatfuel's analytics technology provides valuable insights into the bot's performance, allowing businesses to adjust their chatbots accordingly.
Chatfuel has created Facebook Messenger chatbots for several reputable clients, including Adidas, TechCrunch, Lego, and T-Mobile. Its success is attributed to its user-friendly interface and advanced technology, making it an ideal platform for businesses looking to build efficient and effective chatbots for their Facebook page.
Tidio is a platform that provides a conversational AI chatbot that uses deep learning to take your customer support to the next level. The chatbot is designed to provide quick answers to customer queries and over time, it improves its responses by learning from previous interactions. With Tidio, you can easily create an AI chatbot for your business from scratch, even if you have no coding experience.
Tidio's chatbots also offer multilingual support, which is particularly useful for businesses with a global customer base. Additionally, Tidio provides detailed analytics and reporting, giving you insights into your chatbot's performance and customer interactions. With Tidio, you can streamline your customer support and improve customer satisfaction, ultimately driving sales and growing your business.
For businesses looking to boost their customer engagement, sales, and support, Olark is a fantastic alternative. With Olark's advanced plans, you get all the tools you need to manage and optimize your customer interactions, including customizable chat boxes, chat history access, team performance monitoring, and pre-conversation surveys.
Olark is a conversational marketing platform that caters to businesses of all sizes looking to expand their reach. The platform is specifically designed to help you capture leads, boost your sales, and provide top-notch customer support.
EBI.AI offers an innovative conversational AI platform with a free trial that delivers advanced AI assistants designed to help users perform various tasks like booking appointments, sorting travel plans, or finding recipes. Their AI assistants go beyond simple FAQ bots and create unique chat and voice experiences across all channels. You can easily set up your AI assistant online and enjoy two weeks of free trial to determine if it meets your needs. EBI.AI's platform has everything required to expand your AI assistant over time, including integration with other business systems and live chat. Plus, their platform offers bank-grade security and is not tied to any AI provider.
EBI.AI's team of specialists who review every conversation your AI assistant has with customers is dedicated to working with you throughout the process. They possess expertise in conversation design, linguistics, and psychology, enabling them to enhance your AI assistant's performance continually. The EBI.AI engineers have over 20 years of data engineering experience, ensuring that they can get any two pieces of tech to communicate with one another.
Landbot is a chatbot platform designed for businesses looking to improve customer engagement on their website. It offers a variety of templates and customization options, making it easy to create custom chatbots without any coding experience.
Landbot's greatest strengths are its user-friendly interface and powerful analytics tools, allowing you to track users' interactions with your chatbot and improve its performance over time. Landbot offers a wide range of integrations with other business applications, such as email marketing tools and CRM software. Landbot also supports a variety of languages, making it an excellent choice for businesses looking to reach a global audience.
Established in 2012 in Argentina, Aivo was founded with the aim of revamping the communication between businesses and their customers. The platform has since expanded globally with a presence in nine countries and is now considered one of the most prosperous AI chatbot solutions worldwide. In 2018, it recorded a remarkable milestone of over 120 million conversations conducted in English, Spanish, and Portuguese across the globe.
Aivo's clientele includes some of the most reputable companies in various industries, such as Visa, Uber, LG, and General Motors, to mention a few. The platform's success is attributed to its advanced artificial intelligence and machine learning technology, which enables businesses to provide personalized support to their customers at any time of the day, irrespective of their location.
Aivo is a chatbot platform that uses AI and natural language processing to create chatbots for a variety of channels, including messaging platforms and websites. Aivo offers a variety of templates and customization options, making it easy to create chatbots without any coding experience.
ChatterOn is an AI-powered chatbot platform that uses natural language processing and machine learning to understand and respond to users' queries. It supports a variety of channels, including messaging platforms like Facebook Messenger and WhatsApp, as well as custom websites and mobile apps.
ChatterOn's greatest strengths are its user-friendly interface and customization options, allowing you to create custom chatbots without any coding experience. Additionally, ChatterOn offers powerful analytics tools, allowing you to track users' interactions with your chatbot and improve its performance over time.
HubSpot is a leading customer relationship management (CRM) platform that offers a suite of marketing, sales, and customer service tools to help businesses grow and manage their customer relationships. HubSpot's CRM platform is designed to be user-friendly and accessible to businesses of all sizes, from small startups to large enterprises.
HubSpot offers both a free version and paid versions of its CRM platform, with pricing based on the features and number of users. HubSpot chat builder allows you to automate and scale live chat conversations. With this tool, your customers can navigate your website, book appointments, and get answers to frequently asked questions. The chat transcripts are automatically saved in your CRM, enabling you to qualify leads and initiate automation.
13. ProProfs Chat
ProProfs Chat is a customer support solution that combines human and automation efforts. The platform allows businesses to create and configure multiple chatbots for their websites without requiring any coding knowledge.
With ProProfs Chat's drag-and-drop chatbot builder, businesses can decide how a visitor's conversational flow should proceed. This user-friendly feature enables businesses to customize their chatbots to provide the best customer experience. ProProfs Chat also offers testing abilities, allowing businesses to test the chatbot's response time before taking it live on their website. This feature ensures that the chatbot is fully functional and meets the business's requirements before customers start using it.
ProProfs Chat is an ideal platform for businesses looking to improve their customer support system. The combination of human and automation efforts ensures that businesses can provide personalized support while maintaining efficiency. The testing abilities and user-friendly interface are additional features that make ProProfs Chat an excellent choice for businesses looking to build and integrate chatbots into their websites.
14. Octane AI
Octane AI is a chatbot platform that is particularly well-suited for Shopify stores. With its all-in-one capabilities, it can help businesses increase sales, engage customers, and convert leads into sales. The platform's customizable chatbot builder allows businesses to create a fully-customized chatbot for their store. However, for businesses looking for a faster and easier solution, Octane AI offers pre-built templates that can be used as-is or customized to fit the business's needs. This feature is especially useful for businesses that do not have extensive technical knowledge or resources to build a chatbot from scratch.
Octane AI's chatbot features are designed to help businesses increase sales and engage customers. For example, the platform offers features such as abandoned cart reminders, personalized product recommendations, and shipping notifications, all of which can help businesses improve their conversion rates. Additionally, Octane AI integrates with various marketing platforms, including email marketing, SMS marketing, and Facebook Messenger, allowing businesses to reach their customers on multiple channels.
Zendesk is a highly regarded platform for building AI chatbots, and it is favored by many businesses worldwide. With its simple installation process, it can be easily integrated into various media such as voice, chat, and social networks, making it highly versatile.
One of the significant advantages of Zendesk is its advanced personalization capabilities, which allows it to track conversions and monitor in real-time. With Zendesk, businesses can keep a record of all chat-related information from a single screen, making it easy to configure objectives and set up different follow-up processes.
This platform is a great choice for businesses of all sizes and industries, offering a range of features that can cater to the needs of a broad range of clients. It can be particularly useful for 24/7 online service portals that require a robust knowledge base and FAQ searches. For smaller websites that only require one chat at a time, the free plan offered by Zendesk may be sufficient. Overall, Zendesk is a powerful AI chatbot platform that offers many benefits for businesses looking to enhance their customer support capabilities.
Rulai is a chatbot platform that provides advanced AI capabilities to enterprise brands. One of the key features of Rulai is its deep-learning based natural language understanding and adaptive multi-tasking capabilities. With these features, Rulai can understand the context of a conversation, predict user behavior, and grasp customer preferences. Rulai can also take actions, switch to different tasks, and ask customers for more clarification.
Rulai can be integrated with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. The platform offers a drag-and-drop design console that enables you to build a Rulai chatbot from scratch and let its AI adapt to your customers. Alternatively, you can implement a pre-trained chatbot that has been fed data from your specific industry.
17. Watson Assistant
Watson Assistant, an AI chatbot platform developed by IBM, is known for its advanced features in the AI space. With pre-trained content tailored to specific industries, Watson Assistant can understand chat or call logs, search knowledge bases for answers, ask for clarity, direct customers to human representatives, and make training recommendations to improve conversational abilities.
Watson Assistant is versatile and can run on websites, messaging channels, customer service tools, and mobile apps. It comes with a visual dialog editor, making it easy to develop without any coding experience. Its powerful natural language processing (NLP) technology enables it to understand user intent and respond accordingly, while its machine learning (ML) capabilities help it learn and improve over time.
Infobip is a global cloud communications platform that provides messaging, voice, and chat solutions to businesses. In addition to their chatbot building platform, Infobip offers a range of other communication tools, including SMS and email marketing, customer engagement solutions, and omnichannel messaging.
Their chatbot building platform allows businesses to create and deploy chatbots that can recognize customer intent and provide personalized responses on various messaging channels, including WhatsApp, Facebook Messenger, Viber, Instagram, Twitter, Telegram, SMS, and more. The platform also includes features such as natural language processing, sentiment analysis, and integration with existing business systems to provide a seamless customer experience.
Infobip's chatbot building platform is designed to help businesses reduce support costs and increase customer satisfaction by providing quick and accurate responses to customer inquiries. With their range of communication solutions and extensive global network, Infobip is a comprehensive solution for businesses looking to improve their customer communication and engagement.
Rebotify is a chatbot platform that allows you to create custom chatbots for a variety of channels, including messaging platforms like Facebook Messenger and Slack. It offers a variety of templates and customization options, making it easy to create chatbots without any coding experience.
Rebotify's greatest strengths are its affordability and ease of use, making it an excellent choice for small businesses looking to improve customer engagement on social media. Additionally, Rebotify offers powerful analytics tools, allowing you to track users' interactions with your chatbot and improve its performance over time.
Rebotify also supports a variety of integrations with other business applications, such as CRM software and e-commerce platforms. However, it may not offer the same advanced features as other chatbot platforms on this list.
Bold360 is a conversational AI platform that offers a suite of tools for building and managing chatbots. Its patented natural language processing (NLP) technology enables chatbots to understand the intent behind customer inquiries and respond with natural, conversational answers. This means that customers can ask questions in their own words, without needing to use specific keywords or phrases, and still get accurate and helpful responses.
In addition to its NLP capabilities, Bold360 offers features like persona creation, conversational design, and analytics to help businesses create and optimize their chatbot experiences. Bold360's chatbots can be deployed on a wide range of messaging channels, including web chat, SMS, and popular messaging apps like Facebook Messenger and WhatsApp. The platform also offers integration with other business systems, such as CRMs and e-commerce platforms, to enable chatbots to perform tasks like processing orders and scheduling appointments.
The above article provides a comprehensive overview of some of the best AI chatbot platforms available in the market for 2023. Each platform has its unique features and advantages, catering to various business needs and sizes. These chatbots utilize advanced technologies such as natural language processing, machine learning, and deep learning to provide a seamless customer experience while automating repetitive tasks, reducing response times, and improving customer satisfaction. Businesses looking to incorporate AI chatbots into their operations should consider the features, integrations, scalability, and security of each platform before making a decision. Overall, AI chatbots are a valuable tool for businesses looking to optimize their customer service and support operations while reducing costs and improving efficiency.